For personalized pain relief, Therapy used by professionals, Personalize & track treatment, 20 programs & 60 intensities PR3841/00
There is a "channel interrupted" pop-up on the Philips Treatment App display and I cannot increase the intensity level to start a treatment
There may be multiple reasons why your Philips Treatment App shows the “channel interrupted” pop-up. Find out how you can resolve it yourself:
The channel interrupted pop-up may indicate that the electrodes have no proper skin contact and/or have become detached from the skin. Make sure that the electrodes are attached to the skin properly.
The 'channel interrupted' pop-up may indicate that the PulseRelief treatment units are not placed on the electrodes properly. Check if the PulseRelief devices are placed on the electrodes correctly.
The electrodes have lost their adhesive power because they are dirty or because they have been used for a long time. You can try to clean the electrodes (see chapter 'Cleaning'). If this does not help, replace the electrodes.
Please note that the “channel interrupted” pop-up only disappears when you resolved the issue and increase the intensity.