Multi-area drug-free pain therapy

For personalized pain relief, Therapy used by professionals, Personalize & track treatment, 20 programs & 60 intensities PR3841/00


There is a "channel interrupted" pop-up on the Philips Treatment App display and I cannot increase the intensity level to start a treatment

There may be multiple reasons why your Philips Treatment App shows the “channel interrupted” pop-up. Find out how you can resolve it yourself:


  • The channel interrupted pop-up may indicate that the electrodes have no proper skin contact and/or have become detached from the skin. Make sure that the electrodes are attached to the skin properly.
  • The 'channel interrupted' pop-up may indicate that the PulseRelief treatment units are not placed on the electrodes properly. Check if the PulseRelief devices are placed on the electrodes correctly.
  • The electrodes have lost their adhesive power because they are dirty or because they have been used for a long time. You can try to clean the electrodes (see chapter 'Cleaning'). If this does not help, replace the electrodes.

Please note that the “channel interrupted” pop-up only disappears when you resolved the issue and increase the intensity.

The information on this page applies to the following models: PR3841/00 .

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