Products

VisaPure Essential PureRadiance

Facial Cleansing System, Single-Speed, Sonic Technology, Advanced Dual Motion, 1 Normal brush, 1 Exfoliation brush SC5265/12

Troubleshooting

My VisaPure pauses during use and stops after a minute.

VisaPure briefly pauses after 20 seconds to let you know that you have to move to another zone. You can treat 3 zones for 20 seconds each before the appliance automatically switches off. This is to avoid over-treatment.

Other brushes

Note that this information is applicable for most cleansing brushes. Some other heads - the Precision brush (SC6017) and Intelligent brushes (e.g. SC6011) - do have different treatment times and pauses.
If you have any further questions, please contact consumer care via www.philips.com/support.

The information on this page applies to the following models: SC5265/12 , SC5274/10 .

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