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    Philips Support

    What issues in Philips TV are solved with a software upgrade?

    Published on 2016-12-29

    Every software update solves different issues. A software update ensures that your TV is performing optimal in accordance with the latest technological developments.

    To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version in your TV and update it if necessary.

    Follow these procedures to check the current software version on your TV:

    1. Press the [Home] button on the remote control to access the home menu
    2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm
    3. Select [Software settings] and press the [OK] button
    4. Select [Current software info] and press the [OK] button to display the current software version on your TV set
    Setup Menu

    Check software version

    Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

    1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded
    2. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software
    3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

    The latest software solves the issues below:

    Note: Each release contains all solutions identified in the earlier version.

    Q5551_0.14.104.0 (Date published: 2012-11-26)

    • HbbTV application is not working (Only applicable to Czech Republic)
    • USB recording resume function is not working
    • TV turns off and on by itself when EasyLink is enabled

    Q5551_0.14.101.0 (Date published: 2012-10-01)

    • Subtitle is not synchronized with the video
    • Subtitle is shown in strange colours

    Q5551_0.14.99.0 (Date published: 2012-07-23)

    • Video content from maxdome is distorted in [Auto zoom] picture format (Only applicable to Germany)
    • Subtitle menu cannot be opened anymore and P+/P- do not work anymore after you switch between channels with HbbTV application switched on
    • TV keeps restarting itself when streaming from Videociety (Only applicable to Germany)
    • [Perfect Natural Motion] is switched on by default; users have to switch it off every time they turn on the TV (Only applicable to 7000 series)
    • Improvement on the picture performance

    Q5551_0.14.98.0 (Date published: 2012-05-16)

    • Video delay (lipsync issue) observed during video playback
    • Intermittent sound loss while watching DVB-T channels (Only applicable to T-models)

    Q5551_0.14.97.0 (Date published: 2012-04-25)

    • TV switches to standby by itself after power on for few minutes
    • TV turns off and on by itself while watching satellite channels (Only applicable to K-models)
    • Corrected Czech OSD translation errors (Only applicable to K-models)
    • The chosen “ON” or “OFF” selection under automatic channel deletion option in the satellite setting menu is not highlighted (Only applicable to K-models)
    • Unable to access CAM services under [OPTIONS] menu > [Common interface]

    Q5551_0.14.96.0 (Date published: 2012-03-09)

    • Unable to select the [3D format] on TV3 HD channel during 3D broadcasting (Only applicable to Spain)
    • No support of certain HD and 3D channels via DSMART CI card (Only applicable to Turkey)
    • Not possible to perform automatic sorting of satellite channels (Only applicable to K-models)
    • Intermittent picture loss with “Scrambled program” message appears onscreen on ZIGGO channels (Only applicable to Netherlands)
    • Improvement on German OSD translation (Only applicable to K-models)

    Q5551_0.14.95.0 (Date published: 2012-02-01)

    • Added an option to disable the deletion of channels in background install (Only applicable to K-models)
    • Teletext is not working on ZIGGO channel (Only applicable to Netherlands)
    • Movie stops by itself when you watch a rented movie from an online video store
    • Unable to activate MHEG (with the red button) on a MHEG channel
    • Ambilight flashes intermittently (Only applicable to 7000 series)

    Q5551_0.14.93.0 (Date published: 2011-12-22)

    • TV starts up with sound and Ambilight, but without picture
    • TV turns off and on by itself when you browse USB or browse PC through DLNA
    • TV goes to standby by itself after 2 hours
    • Intermittent sound loss and picture loss while watching analogue channels
    • Picture freezes while watching HD channels
    • Intermittent sound loss through certain set-up box connected via HDMI
    • Unable to play video files via DLNA connection
    • Unable to switch channel while watching analogue channel
    • Removed the “Scrambled program” message on the purchase banner page
    • Unable to download movies from online video store (Only applicable to Germany)
    • Video stutters while watching digital channels (Only applicable to Finland)

    Q5551_0.14.88.0 (Date published: 2011-11-14)

    • Support of USB keyboard and USB mouse
    • Support of USB subtitles (exclusively for file extension srt, sub and sami)
    • YouTube application is upgraded to the new YouTube Leanback application
    • You are now able to select the locked channels using P+/- keys
    • TV is unable to wake-up from Standby
    • Unable to select picture format when you [Browse USB] or [Browse PC]
    • “No Programme Available” message appears onscreen when you switch channel
    • Ambilight lounge light turns off by itself
    • No sound during initial replay of paused programme (Pause TV)

    Q5551_0.10.105.0 (Date published: 2011-09-02)

    • With this software your TV is CANAL READY certified
    • With this software your TV is ZIGGO certified
    • Vertical black bars appear onscreen with certain picture formats
    • Improvement on the channel installation stability
    • Improvement on the USB recording feature
    • Irish language is added to the menu language
    • Portuguese OSD translation error is corrected
    • Video delay (lipsync) observed through SCART and Component (Y Pb Pr) connection
    • Picture is over-stretched while watching certain channels (Only applicable to UK)
    • Audio drop-out when switching between digital channels (Only applicable to UK)
    • TV has no picture when switching between digital and analog channels (Only applicable to UK)
    • Subtitle is not display correctly (Only applicable to UK)

    Q5551_0.10.94.1 (Date published: 2011-06-17)

    • Initial production software

    The information on this page applies to the following models: 32PDL7906T/12 , 42PDL7906T/12 .

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