If you are having issues with logging in or connecting your SleepMapper App to Philips devices, read our tips to solve these issues.
App is incompatible with the device
The SleepMapper App has been tested on Android 6 and iOS 11 and higher. If you try using the app on a device using a different operating system then it will not work.
Cannot log in to the app
If you cannot log in to your SmartSleep App, there could be a few reasons for that.
No account You may have previously skipped account creation to have quick access to the app. If so, you may now create a new Philips account using your email address. A Philips account is recommended to take full advantage of the app and protect your data.
Forgotten username and/or password If you are sure you have a Philips account, then it is possible that you have forgotten your username and/or password. Simply follow the in app instruction to recover your username or password.
Unable to pair the device with the SleepMapper app
If you cannot connect your SmartSleep HeadBand to the SmartSleep App, try the troubleshooting tips below.
Bluetooth is not on To turn on the Bluetooth on your headband, simply plug your headband into the charger or turn it on (1-second press on power button). Check your phone Bluetooth setting to see if it’s enabled. If you have an Android phone, make sure you enable “location services” as well. Go to the app and pair the device as instructed in the app. During pairing, make sure your headband and phone are close by.
New device If you recently got a new phone, you must unpair the headband from your old phone before pairing it with the new phone. Each headband can only be paired to one phone at a time. This is to protect the privacy of your data. If you don’t have your old phone anymore to unpair, do a factory reset on the headband by plugging it to the wall outlet and then pressing the power button for 15 seconds. The LED light will flash green to indicate the factory rest has completed. Try to pair the headband with the SleepMapper app again.
Unable to sync with the app to see my sleep data First, end the sleep session by plugging the headband to the charger, or turning the headband off (press power button for 3 seconds) and then back on (press 1 second). Make sure the phone that you are syncing is the one which was originally paired with the headband, your phone Bluetooth is turned on. When you sync, ensure the headband and the app are in close range.
If you have tried the tips above and are still experience connection issues, then please contact us.