Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9957/38

Troubleshooting

How do I manage my Philips Sonicare Brush Head reordering service?

You can always check the status of your order or change your Philips Sonicare Brush Head reordering service settings. Find out how to manage your Philips Sonicare Brush Head reordering service.

How to track my brush head order status

A confirmation email will be sent to you when an order has been placed. You can see the total shipping cost and estimated delivery date after the order is placed.

For status tracking, log in to your Amazon account on Amazon.com and click on “Your Orders”.

How to change a brush head order

Changing orders can be done in the Philips Sonicare App by following below instructions:

  1. Open the Philips Sonicare App, make sure that you have an internet connection
  2. Tap the menu icon and go to My brush head
  3. Tap the Manage reorder settings
  4. You will be redirected to your Amazon account, where you can pause or change the reorder settings change orders

How to cancel a brush head order

You can cancel all orders before they are marked as “Shipping Soon” in your order status. Log in to your Amazon account on Amazon.com and click on “Your Orders” to cancel an order.

How to cancel my Philips Sonicare Brush Head reordering service

You can cancel your reordering service in the Philips Sonicare App by following these steps:

  1. Open the Philips Sonicare App, make sure that you have an internet connection
  2. Tap the menu icon and go to My brush head
  3. Tap the Manage reorder settings
  4. You will be redirected to your Amazon account, where you can pause or cancel reorder service

After canceling the service, the Philips Sonicare App will no longer place orders for you. If you decide you want to register again, you can re-enable the service via the Philips Sonicare App

How to return a brush head order

You can make use of the Amazon Return Center to return a brush head order. Visit the Amazon Return Center.

Payment & Shipping information

At this time, credit cards are the only supported payment method for the Philips Sonicare Brush Head reordering service. Gift cards, debit cards, and promotional codes cannot be used as a payment method for automatic replenishment orders.

If you are an Amazon Prime member, you will not be charged for shipping fees. If you are not an Amazon Prime member, you will cover shipping costs for orders under $35.

The information on this page applies to the following models: HX9957/38 , HX9903/61 , HX9924/61 , HX9954/56 , HX9957/51 , HX9985/01 , HX9985/11 , HX9985/21 , HX9985/41 . more less

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