I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 2:
Do you have a DiamondClean Smart or FlexCare Platinum Connected?

Only the Philips Sonicare DiamondClean Smart and Philips Sonicare FlexCare Platinum Connected are able to connect to the Philips Sonicare app. You can identify your connected Philips Sonicare toothbrush by the icons on the handle.

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 3:
Test your Bluetooth connection

The Philips Sonicare app is optimized for Android 5.1 and greater, and iOS 9.1 or later. Be sure your operating system meets these standards and your smartphone software is up-to-date.

Keep your Philips Sonicare toothbrush away from other Bluetooth devices as this may interfere with the connection.

Test the Bluetooth connection of your smartphone.

1. Turn Bluetooth off and back on or try to connect to another Bluetooth device.
2. Can you connect your smartphone to other devices? open the Philips Sonicare app and try to connect to your Philips Sonicare DiamondClean Smart again.
   

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 4:
Contact Philips Consumer Care

If you are still having connectivity issues, please contact Philips Customer Care.