I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 1:
How to setup your Philips Sonicare DiamondClean Smart

 

The Philips Sonicare DiamondClean Smart connects to the Philips Sonicare app for a guided brushing experience. Follow these steps to setup your Philips Sonicare DiamondClean Smart to the Philips Sonicare app.

 

  1. Charge your toothbrush for 24 hours
  2. Download the latest version of the Philips Sonicare app from the Apple app store or Google Play storeYou can download the Sonicare for Kids app from the Apple app store or Google Play store
  3. Turn on Bluetooth on your smartphone
  4. Open the Philips Sonicare app
  5. Follow the steps in the app to setup your Sonicare account and connect your toothbrush

Was the Bluetooth connection successful?

Yes. I can connect

No. The Philips Sonicare app cannot connect to or detect my Philips Sonicare toothbrush

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 2:
Do you have a DiamondClean Smart or FlexCare Platinum Connected?

 

Only the Philips Sonicare DiamondClean Smart and Philips Sonicare FlexCare Platinum Connected are able to connect to the Philips Sonicare app. You can identify your connected Philips Sonicare toothbrush by the icons on the handle.

Yes. I have a connected Philips Sonicare toothbrush

No. I do not have a connected toothbrush

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 3:
Test your Bluetooth connection

 

The Philips Sonicare app is optimized for Android 5.1 and greater, and iOS 9.1 or later. Be sure your operating system meets these standards and your smartphone software is up-to-date.

 

Keep your Philips Sonicare toothbrush away from other Bluetooth devices as this may interfere with the connection.

 

Test the Bluetooth connection of your smartphone.

 

  1. Turn Bluetooth off and back on or try to connect to another Bluetooth device.
  2. Can you connect your smartphone to other devices? open the Philips Sonicare app and try to connect to your Philips Sonicare DiamondClean Smart again.

Was the Bluetooth connection successful?

Yes. I can connect

No. I cannot connect my Philips Sonicare DiamondClean Smart to the Philips Sonicare app

I need help connecting my Philips Sonicare Diamond Clean Smart toothbrush to the Sonicare app

Step 4:
Contact Philips Consumer Care

 

If you are still having connectivity issues, please contact Philips Customer Care.

Click here to contact Philips support.

You're connected

 

Start perfecting your brushing technique with the Philips Sonicare app

Discover the
Philips Sonicare DiamondClean Smart

**No matching rule found. Please select another answer