I cannot set up my devices and the Philips Avent Baby Monitor+ app

Check the Wi-Fi network and signal strength. Make sure your phone and baby monitor are connected to the same Wi‑Fi network (same network name). The network needs to support 2.4 GHz, and check that the Wi‑Fi signal is strong and stable.

• If needed, move the baby unit closer to the router while pairing. Once paired, move it to the room where it will be used. Ensure a good Wi-Fi signal strength where the baby unit is positioned.
• If you use a Wi‑Fi repeater or range extender, make sure it uses the same network name and password as your router.
• Make sure you entered the correct Wi‑Fi password.

Check the baby unit LED. The LED can tell you something about the Wi-Fi connection.

• Flashing red: Wi‑Fi name or password may be incorrect. Repeat setup.
• Solid red: Connected to Wi‑Fi but no internet. Check your internet connection.

Check your internet connection. Try using other apps like YouTube to see if the internet is working. 

• If they don’t work, restart your router or check your internet connection. After restarting the router, restart the baby unit.
• If they work, the service may be temporarily unavailable. Wait about 30 minutes, then try again.

Reduce interference. Keep the baby monitor away from devices like microwaves or laptops that may affect signal quality.

Using the latest app and firmware helps ensure compatibility and a smooth connection.

• Are you using the latest version of the Baby Monitor+ app? You can check in the Google Play Store or the App Store on your device.
• Are your baby unit and parent unit firmware up to date? You can check in the firmware section of the parent unit menu.

Turn off your phone, the baby unit, and the parent unit. Wait at least 10 seconds, then turn them back on and try again.

Let's try scanning the QR from your device again.

• Hold your smart device 5–15 cm (2-6 in) from the baby unit camera.
• Make sure the room is well-lit.
• Increase your device screen brightness.
• If night mode is enabled, turn it off.
• You may need to move your device slightly up, down, left, or right to allow the camera to scan the code.

When pairing is successful, you’ll hear a confirmation sound from the baby unit, and the LED turns white.

Use this guide to confirm where the setup may be interrupted.

• Solid white: Connected to Wi‑Fi and ready to connect to the app.
• Solid green: Ready to connect to the parent unit.

A maximum of 3 users can monitor at once. If there are more, ask the admin to remove a user, or try again later when fewer people are connected to the baby monitor.

Try this only if the steps above did not solve the issue.

⚠️ Important:
For some models (e.g., SCD97X), a reset will delete stored sleep data. Save screenshots in the app if needed.

To reset the baby unit, press and hold the on/off button for 10 seconds. The indicator light will flash orange and green, and the baby unit will reboot. The factory reset is complete once the indicator light turns solid green. 

To reset the parent unit, press and hold the mode and the talk-back buttons for 10 seconds.

Once the "Reset parent unit" pop-up message appears, press confirm. Your parent unit will begin to reset.

Because this is a full device reset, you will need to reconnect to your Wi‑Fi (network name and password) and then set up the app again.

We're sorry that these steps didn't solve the issue. There are a few things to consider:

• App service may be temporarily unavailable. Wait for about 30 minutes, then try again.
• Some home environments are particularly challenging for Wi-Fi connections. This might be the case, unfortunately.

We can still help. Contact us for one-on-one support from one of our experts.