There is no SenseIQ data

If you do not receive any SenseIQ data, the troubleshooting tips below may help you find a solution.

• Check if you have activated and turned on the SenseIQ feature. First, you need to download the Philips Avent Baby Monitor+ App on your smartphone. Then, activate or turn on the SenseIQ feature in the Parent Unit or the App's menu.
• Check if the Baby Unit is set up correctly using the 2-in-1 mount. Ensure everything is mounted and positioned well so that your baby is in good view. Use a patterned blanket and ensure good contrast between the baby blanket/sleeping bag and the mattress cover.
• If you are not using the 2-in-1 mount, ensure that the Baby Unit is not too far from your baby. If it is too far, the Baby Unit camera cannot pick up the baby's tiny up-and-down chest motions and detect the breathing rate.