Service & Repair
Is your Philips product broken or does it no longer work in line with expectations? If you are looking for manuals, frequently asked product questions or troubleshooting steps, our extensive Support section is there to help. Parts and accessories for Philips products are also available. If these do not solve your problem, you can directly go to our self-service portal to request a repair/exchange or find information about our process below
Troubleshooting & repair
Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.
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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.
FAQs
- 1. My product isn’t working- Can I have it repaired? Is my product covered by a warranty?
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In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.
Please check our online troubleshooting and FAQs to find solutions for the most common issues:
In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.
Please check our online troubleshooting and FAQs to find solutions for the most common issues:
- 2. How long is the warranty on my product?
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Philips warranties are usually between 12 and 24 months depending on the product you own.
To find the exact warranty period for your product and the relevant terms and conditions, please check our
- 3. My product is out of warranty; can Philips do anything for me?
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If you think your product is no longer under warranty,
- 4. Where can I find product information?
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Information on our current product range can easily be found in the Products section of the Philips website.
You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).
For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
- 5. Where can I purchase spare parts and accessories for my product?
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A wide range of spare parts and accessories is available from our Online Shop.
If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor:
If you have any questions regarding spare parts or accessories for your product,
- 6. I moved abroad/I bought my product abroad. Will my guarantee be affected?
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No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.
- 7. I am outside the US; how can I call the contact center?
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Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.
To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact.
Country/language can be selected in footer section.
I moved abroad/I bought my product abroad. Will my guarantee be affected?
No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.
Country/language can be selected in footer section. - 8. Where are the model & serial numbers of my product?
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Model number of your product can be found on the box, on the manual or on the product itself:
- 9. When is the contact center open?
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Our Contact center is open during the following times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays - 10. Where can I find an authorized Philips service center for my Saeco machine?
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- 11. How to check the progress of your existing case?
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Philips product warranty
Learn more about what's covered under your warranty, warranty policy, period and terms for your product.
