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    Electric toothbrushes support

    Troubleshooting & repair

    Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.

    Where can I find my model number and slash code (Example: HX9352/10)?
    Find my product number
    Where can I find my product number?
    Tell us a bit about your product and we'll show you where to find the product number.
    If you have your product at hand, please choose it's product group and category below.
    Product number locations on our devices

    Search for your product

     

    Each product has a unique model number. Click on the button below to locate it for your product:

    Find toothbrush heads and other parts

     

    Looking for a replacement part for your toothbrush?

    Search for your product

     

    Each product has a unique model number. Click on the button below to locate it for your product:

    Find toothbrush heads and other parts

     

    Looking for a replacement part for your toothbrush?

    • DiamondClean Prestige 9900

      DiamondClean Prestige 9900

    • DiamondClean Smart

      DiamondClean Smart

    • DiamondClean 9000

      DiamondClean 9000

    • Philips One by Sonicare

      Philips One by Sonicare

    • DiamondClean

      DiamondClean

    • ExpertResults

      ExpertResults

    • ExpertClean

      ExpertClean

    • FlexCare Platinum Connected

      FlexCare Platinum Connected

    • FlexCare Platinum

      FlexCare Platinum

    • FlexCare+

      FlexCare+

    • FlexCare

      FlexCare

    • ProtectiveClean

      ProtectiveClean

    • 4000 Series

      4000 Series

    • 3000 Series

      3000 Series

    • 2000 Series

      2000 Series

    • 1000 Series

      1000 Series

    • 2 Series plaque control

      2 Series plaque control

    • 3 Series gum health

      3 Series gum health

    • HealthyWhite+

      HealthyWhite+

    • HealthyWhite

      HealthyWhite

    • DailyClean

      DailyClean

    • Essence+

      Essence+

    • Essence

      Essence

    • Sonicare For Kids

      Sonicare For Kids

    • EasyClean

      EasyClean

    • PowerUp

      PowerUp

    • Advance

      Advance

    • Xtreme

      Xtreme

    • Hydroclean

      Hydroclean

    • Elite

      Elite

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