Sonicare Toothbrush Customer Care | Philips

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Troubleshooting & repair

Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.

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It seems that you have searched for something else than we expected.

Please consider the following suggestions to find your product:

Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'
Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

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Frequently asked questions

Which brush head fits my Philips Sonicare Toothbrush?

How do I reset my Philips Sonicare toothbrush to factory settings?

My Philips Sonicare Toothbrush does not charge

What do the symbols on my Philips Sonicare ExpertClean toothbrush mean?

My Philips Sonicare Toothbrush vibration is less powerfull than before

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Find toothbrush heads and other parts

Looking for a replacement part for your toothbrush?

Brush head replacement

Parts & accessories

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Find toothbrush heads and other parts

Looking for a replacement part for your toothbrush?

Brush head replacement

Parts & accessories

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