Frequently Asked Questions for smart door locks

You will not be able to delete the PIN code unless you know it. If you suspect a code has been programmed without your knowledge, you will need to perform a factory reset. Press the Reset button for five seconds to restore the lock to default settings. Remember this will reset all lock settings and remove all enrolled codes and fingerprints.

First, wipe the fingerprint sensor with a clean soft cloth and try again. While the lock stores multiple variations of your fingerprint, the sensor needs to read the entire fingerprint in order to unlock the door. When enrolling the fingerprint, the sensor needs to scan different finger positions to record the maximum finger features. You can re-enroll your fingerprint or enroll the same fingerprint one more time to improve the recognition rate of finger identification.

Please confirm that the PIN code(s) being added doesn’t violate PIN code rules:
1）DOES NOT contain or contained by an existing PIN code.
2）DOES NOT contain a sequence of number such as 123456 and 654321.
3）DOES NOT contain repeating numbers such as 111111.


 

1） Please confirm the master PIN code entered on the Philips Home Access is correct.
2） The PIN code generated by the Philips Home Access is valid only one-time. If this code has already been used, it cannot be used again and you will need to regenerate another code.
 

Yes, the PIN code generated by the Philips Home Access can only be used once. It will automatically expire after use. Regularly used PIN codes need to be programmed at the lock.

An unlimited amount. The Philips Home Access App will generate a one-time PIN code every time you request one.

No, the DDL210 series products are standalone products without any built-in networking functions.
 

For standalone locks, once the batteries have less than 20% capacity left , the indicator will flash in red, and it will have a voice prompts that the battery is low. Please replace the batteries when you see the indicator flashing red. For connected locks, there will also be a push notification of low battery alarm sent through the Philips Home Access App.

Use your palm to wake up the touchscreen, press X twice, enter master PIN code, and press √ to enter master mode；Press 6 and √ to enter language settings, then follow the voice guidance to press 4 and √ to enable silent mode.
（Note: When silent mode is enabled, you will still hear low battery alerts and please replace or charge batteries immediately.）

Do not use solvents or abrasive cleaners on any parts, as this will damage the protective coat finish. Please use a soft cloth soaked in water to remove fingerprints left on the lock surface. If necessary, it is ok to use a small amount of soap solution with a soft cloth to remove oil or dirt build-up.