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    Philips Support

    How do I use Google Duo on my Philips Google TV?

    Published on 2022-06-24
    Google Duo is an app that provides simple, high-quality video calls right from your TV. To start calling with Google Duo, the following are required:
    1. 10 Mbps or faster internet access for 1080p video call.
    2. Google account
    3. External USB camera with a built-in mic which supports Android 9.0 and later. (We cannot guarantee that any particular camera will work. We have tested with the 2 Logitech models below)
      • Tested compatible cameras: LOGITECH C920s and C922 
    4. The Google Duo Application must be installed on your Philips Google TV. If you did not install it during setup, please see the FAQ entitled “How do I add applications to my Philips Google TV?”
    5. For more details on how to get started using Google Duo once the application is installed please visit: https://support.google.com/duo#topic=6376099

    How do I connect a camera to my Philips Google TV

    Below is an example of how to connect and place USB camera.
    image.png

     

    How do I troubleshoot Google Duo on my Philips Google TV?

    USB camera doesn’t work
    1. Check if USB camera supports Android 9.0 or later. (May be listed on USB camera packaging or manufacturer website)
    2. Check if USB camera is connected to the TV.
    3. Turn off the TV and disconnect/reconnect USB camera. Turn the TV back on and reopen the Duo app.
    4. If issues persist, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo)

    You cannot hear other party
    1. Check if the volume of the TV is muted or very low. (Unmute or turn the volume up)
    2. Have the other party check their camera and/or mic settings. They may need to disconnect/reconnect their USB camera or mic. 
    3. If issues remain, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo)

    The other party cannot hear you
    1. Have the other party check if their volume is muted or very low. (Have them unmute or turn the volume up)
    2. Check if USB camera is connected to the TV.
    3. Turn off the TV and disconnect/reconnect USB camera. Turn the TV back on and reopen the Duo app.
    4. If issues remain, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo)

    NOTES
    1. If connectivity issues arise, please turn on Data Saving Mode in the Google Duo app under Settings > Call Setup > Data Saving Mode. This reduces the necessary bandwidth as well as the call quality.
    2. A Google account is required. Sign in with an existing account or create a new one. If there is one already signed in on your Android TV, select the account that you want to use.
    3. Compatibility of USB cameras with this Philips 7600 series Android TV may change over time with USB camera hardware and/or software updates.
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