Where is the best place to get help using my Philips Google TV?
All Philips Google TV's have a convenient Help application easily accessible from the home page. To access the Help application, simply press the home button on your remote control:
The Help application will be found in the "Your apps" row of the home page:
Highlight the Help application by navigating to it using the up, down, left, and right keys surrounding the OK button:
Then launch it by pressing the OK button. you will see that there are three rows of help, labeled "Google TV," "How to," and "Troubleshoot." Navigate around the application using the up, down, left, and right buttons that surround the "OK" button. Select a topic by pressing "OK."
For example, if you are having difficulty getting a picture and/or sound from an external device such as a game system or Blu Ray player connected with HDMI, you can select "External Devices" in the "Troubleshoot" row for an overview of the connections and direct tuning to each input, or you can select "HDMI Settings" from the Google TV row to troubleshoot the actual settings for the HDMI input you are using.
You can always call or chat with us. The easiest way to do that is using the QR codes in the Help App. These are found in the "Troubleshoot" row under "Contact & support." Here you can directly download the Instruction Manual (DFU) for your model, or scroll down to call/chat links:
The information on this page applies to the following models:43PUL7652/F7 , 50PUL7552/F7 , 55PUL7552/F7 . Click here to show more product numbers ›