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    Philips Support

    How do I troubleshoot the remote control for my Philips Google TV?

    Published on 2022-06-24
    There are several steps you can take to troubleshoot the remote control, depending on the symptoms you are experiencing while using it. If your remote is working well except for voice commands, skip to the next section.

    If the issue with your remote is only 1 button or a few buttons, for example, the number 9 button does not work, the issue is almost certainly the remote. Call us and we can replace your remote free of charge (if you are in warranty) or direct you to where to purchase a replacement remote (if you are out of warranty).

    If you lost the remote or the remote was damaged by a pet or child, call us and we can direct you to where to purchase a replacement remote.

    If you are having issues with the TV not responding to ANY commands from the remote control, either all the time or intermittently, please follow these steps:
    1. Remove the battery cover and batteries and verify that the batteries are inserted correctly.
    2. If the batteries are not correctly inserted, insert them correctly and try the remote again.
    3. If the batteries are inserted correctly, try a fresh pair of batteries.
    4. If the batteries are fresh and the TV is still not responding to the remote, make certain that nothing is blocking the bottom front of the TV, where the IR sensor is housed. You may also want to check that there are no other electronic devices close to the bottom front of the TV, as emissions from other devices can interfere with the IR signal of the remote.
    5. If nothing helps, the next step is to ascertain if the issue is with the remote itself or the TV. To do this, we will use a cell phone camera, which can render the IR signal from a remote visible to the naked eye.
      1. Place the remote on a table or counter and activate the camera on your cell phone.
      2. Aim the camera at the front of the remote and depress any button on the remote.
      3. You will see a flashing light is the remote is working correctly.
        1. If you do not see any light, the remote may be defective and may need to be replaced. Call or chat with us to arrange a replacement. You can call 833.978.3323 or chat via the links found at https://www.usa.philips.com/c-w/support-home.html
        2. If you do see a flashing light, the issue may be in the TV and further troubleshooting will be required. Call or chat with us and we will be happy to assist.

    What to do if my Philips Google TV is not responding to voice commands?

    Follow these troubleshooting steps:
    1. Use the thumb pad to navigate up and to the far right to highlight the Google account Icon.
    2. In the popup that appears, navigate to “Settings
    3. Press “OK” to select
    4. In the menu that appears, navigate down to “Remotes & Accessories
    5. Check to see if there is a remote paired with your television on the right called “Philips TV Voice RC_8.” If so, you should be good to go.
      1. If the only thing you see on the right is an option to “Pair accessory” proceed to the next steps.
    6. Navigate to the right and highlight “+ Pair Accessory
    7. Press “OK” to start the pairing process
    8. You will need to put the remote in Pairing Mode by pressing the Google Voice button (the one with the colored circles) and the VOL – button at the same time and holding for 3-5 seconds.
    9. IF THE REMOTE DOES NOT BLINK TO INDICATE PAIRING, you should reset the remote by Pressing the OPTIONS button and the VOL – Button at the same time and holding for 3-5 seconds. When you release the buttons, you should see the light on the remote flashing.
    10. Back out of the Pairing Screen by pressing the Back Button (Arrow pointing Left) and again select “Pair accessory” and press "OK." You should now see the remote on the top right.
    11. Press "OK" to pair the remote.
    12. Verify that the remote now shows up under Accessories at the bottom of the screen and has the status “Connected

    How do I update the remote control firmware?

    1. From the Google TV home screen, in the top right, use the thumb pad to navigate  to the Google profile icon and select "Settings" on the menu that pops up.
    2. Navigate down to "Remote & Accessories" and select your remote control (it will be labeled "Philips TV Voice RC_8" or similar).
    3. If an update is available, you will see it and can select it to install it.
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