1
0

Shopping cart

There are currently no items in your shopping cart.

    Products

    Get exactly the support you need
    Looking for specific solutions for your product?

    Why am I not seeing a picture or not seeing the correct resolution on my Philips Android TV when connected with HDMI?

    We have prepared a video on this issue here:

    https://www.youtube.com/watch?v=L3yhyWOC7Lc&t=1584s

    How to set HDMI Mode

    Correcting this issue is simple. You just have to tell the TV what HDMI format to use on the HDMI input your source device is connected to (for example a BD player with 4K UHD HDR 10 output, or a cable or satellite box without 4K output). Navigate to the correct HDMI input for your device following the instructions below, and select the correct mode (2K Mode Compatibility or 4K Mode):

    1. Press Home
    2. Go to Settings (the gear icon located on the upper right of the home screen)
    3. Select Inputs
    4. Scroll to the bottom of the list to the “HDMI EDID Version” section
    5. Select the input you are connected to and then choose the correct HDMI EDID Version

    EDID 1.4 is the default setting and is for legacy devices
    EDID 2.0 is for newer devices that output 4K @ 60 Hz and 4K with HDR 10.

    Frequently Asked Questions

    Register your product
    Register your product

    Keep track of your product warranty coverage

    Qualify for cash-back, gifts and special offers

    Get easy access to product support

    Back to top
    Back to top

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.