2 year warranty
Support
Philips Sonicare DiamondClean Smart 9500Sonic electric toothbrush with app
HX9924/01
Frequently Asked Questions
Can I exchange points in the Philips Sonicare App?
How does the brushing guidance work in the Sonicare app?
Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
How do I enable or disable the pressure sensor on my Sonicare?
How do I reorder Sonicare replacement brush heads with Alexa?
How do I disable the Sonicare brush head reordering service?
Can I sync the Sonicare app with the Apple Health app?
Why is there a gap between my brush head and handle?
How long should my Sonicare toothbrush battery last?
Can I use my Sonicare charger with other toothbrushes?
How do I register my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
Where can I purchase accessories for my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Can I replace the battery of my Sonicare toothbrush?
What do the symbols on my Sonicare toothbrush mean?
Which brush head fits my Sonicare toothbrush?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
Can I use my Sonicare toothbrush without the app?
Why does my Philips Sonicare app requires permissions
How do I change the intensity settings on my Sonicare toothbrush?
Which devices are compatible with the Sonicare App / Sonicare for Kids App?
Parts & Accessories
- HX9046/71
- 6-pack
- Standard size
- Click-on
- BrushSync mode pairing
- HX9054/95
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9042/65
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Soft
- 70% bio-based plastic**
- HX9042/95
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Soft
- 70% bio-based plastic**
- HX9044/65
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Soft
- 70% bio-based plastic**
- HX9044/95
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Soft
- 70% bio-based plastic**
- HX9052/65
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9052/95
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9054/65
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9062/65
- Removes 100% more stains
- Medium soft
- 2-pack
- HX9043/24
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9053/24
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9053/25
- 3-pack
- Standard size
- Click-on
- BrushSync mode pairing
Troubleshooting
My brush head is difficult to attach or remove.
I cannot connect my toothbrush to the Sonicare app
I cannot access any features of the Sonicare app
My brush head falls off my Sonicare toothbrush
My Sonicare toothbrush is not charging
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair