Emergency Severity Index, is it broken?

Brian Armstrong and Renee Cecil share insights on the strengthening the use of ESI to improve patient care

Emergency preparedness – not an ‘if’ but a ‘when’

John Davanzo shares lessons learned on emergency preparedness from COVID-19 and preparing for the future

Enhancing the behavioral health experience in the ED

A review of the challenges and opportunities for improvement in the delivery of behavioral health care in the emergency department.

Closing the gap on trauma center ROI

Trauma financial assessments show that there is money to be found in nearly every situation. Whatever the trauma center level, opportunities exist.

2 basic corrective action plans that cover most trauma PI issues

Angie Chisolm discusses how to develop effective trauma corrective action plans that lead to long-term improvements.

Collaborating to improve surgical services performance at Nash UNC

Discover how Peggy Clifton and Julie Lawler collaborated to positively impact patient throughput across the surgical continuum

Bridging the generational divide

Lisa Manion, MD shares her insights on leveraging the strengths and value of providers at all ages.

Cultivating change in surgical services at Nash UNC Health Care

Performance improvement consultants developed processes and strategies to enhance surgical services.

Reducing non-actionable alarms and alarm fatigue with AU Health

Lisa Pahl supported a team-based approach which helped implement effective alarm reduction interventions in an adult ICU. (gated article).

Don't put your trauma center at risk

Get insights on how to achieve clinical excellence and operational efficiency while improving financial performance

Leveraging lean to drive ED efficiency

Lowell Hardin shares insights on how EDs can leverage lean theories to increase efficiency in patient care.

Rationalized Level II trauma service line

Our trauma consultants helped validate trauma center viability and identified almost $1 million in possible revenue.

5 trauma coding and billing mistakes

Angie Chisolm shares her insights on how trauma programs can be a key driver of hospital financial performance if coding and billing are optimized.

87% reduction in ED arrival-to-room at FirstHealth Moore

Process improvement and interim leadership consulting enhance the patient experience in the emergency department.

Sustaining improvements in ED efficiency

Sustaining significant improvements in ED operational efficiency and patient throughput

The Ambient Experience Dutch Masters Theme

Using the power of art and music to enhance MRI experiences

Creating positive spaces for patients and staff

Mary Beth Resimius shares her views on how healthcare providers can create a positive experience for patients and staff.

Charge Nurse: What’s in a name?

Our consultants discuss how having a successful front-line ED nurse leader is vital to ensuring efficient and effective patient care.

Improved ED processes and patient throughput at St. Mary Medical Center

Helping to develop and implement process flow improvements to expedite patient care

Critical care insights and success stories | Philips Healthcare Consulting

Consolidating two hospitals into one campus

The design incorporates 201 single-bed rooms compared to 90 in the architect’s plans with a cost per square foot 20% lower than the original design.

Design helps to enhance ED patient experience

Spatial design review of an ED leads to a new design with better access to daylight and reduced walking distance for staff.

Strategies to improve ED patient experience

Rick McCraw and Beth Fuller share strategies to enhance the patient experience in the ED.

$1.1m savings with new bed management at AU Health

Reduced LOS and bed request cycles achieve $1.1m savings with the new bed management program.

NPS scores doubled to 84% at GenesisCare, Australia

Design and process improvement consulting helped transform the quality of care delivery.

Improved CT workflow and patient throughput at Lowell General

Analytics modeling provides data-driven proposal to increase patient throughput at Lowell General

Creating a clinical services plan to drive growth at AU Health

Philips consultants help develop a Strategic Growth Plan and support the move to become a fee-for-value provider.

Regained trauma certification in 6 months

Helping a trauma center improve efficiency and achieve Level III trauma services verification in six months.

Improving MR scheduling and workflow processes

Reduced exam delays and improved workflow at a large, academic hospital network.

70% reduction in MRI rescans

Herlev Gentofte University Hospital data shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution.

Redesigned care management for population health

A collaboration with AMITA Health to develop and implement a care management program across this multi-hospital health system enterprise.

Approaching Population Health Management

A framework for implementing a successful PHM program